Mandi's Story

BetterPoints York allows everyone who lives, works or studies in York to earn rewards and win prizes for walking, running, cycling and using the bus. One such prize is the iTravel Inspiration. Mandi was chosen as our latest winner and received a £25 York Gift Card for sharing her story. For your chance to win, download the app via the App Store or Google Play or by scanning the QR code at the bottom of the page.

Wheelchair user Mandi discovered the BetterPoints app through her daughter. Since joining, she has transformed her travel habits, gaining independence, confidence, and a renewed sense of connection with her community. Here is what she had to say:

How did you find out about the app and why did you choose to get involved?

“It was my daughter who recommended it. She moved back to York recently and does a lot of travelling. She was really enjoying it, so I thought I should give it a try.

Before joining BetterPoints York, what were your travel habits like?

“I am a wheelchair user, and almost all of my journeys would be in the car. My old wheelchair wasn’t good which meant I needed to have a friend to get me onto a bus. I wouldn’t get out much as a result, so I was feeling depressed, and my confidence was very low.
For my birthday last year, I got a new electric wheelchair which has opened doors for me. It has given me a lot more independence as I’m able to access buses and trains on my own.

How has the app helped you to travel more actively and sustainably? What features do you enjoy?

“It has given me the encouragement to get out more, knowing I can earn free cups of coffee.
The monthly challenges are enjoyable too. I always try to do at least one or two of the activities that are asked of me.
I like that I’m able to classify my journeys as ‘wheeling’ on the app rather than walking, which makes me feel like I’m not cheating!

How have your travel habits changed?

“I am taking the bus or train to see friends for a night out, something I haven’t done for the best part of 12 years.
I’ll also take the bus to York Community Stadium to watch the York Knights play, or to meet my daughter at the cinema.
Whereas before I was using the car 7 days a week, now it is only once or twice a week.

What benefits have you noticed as a result?

“I am feeling a lot less isolated thanks to BetterPoints and my new chair.
I’ve been able to spend more time with friends. I have enjoyed talking to people on the bus and have made a few new friendships through this.
I am outside more, getting my daily dose of vitamin D. I am feeling like a completely different person compared to last year.”

To join BetterPoints York, simply download the free BetterPoints app via the buttons or QR code below and register an account with your York postcode. If you live outside but commute in please enter the referral code: yorkooa.

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Mobile phone with betterpoints app.