Challenge FAQs

12 August 2021

Thinking of joining the challenge or have some questions?


Read on to find out more.


What is BetterPoints York?

BetterPoints York is a free to join rewards programme designed to help you get active, earn rewards and support local traders and charities. It rewards sustainable travel for commuting and leisure trips and encourages regular, healthy activity amongst residents and employees in York. The programme will run from Monday 16th August until Thursday 31st March 2022. 

How has BetterPoints York been funded?

BetterPoints York is funded by City of York Council (CYC).

Why should I take part?

BetterPoints is an award-winning app that encourages people to get active by walking, running, wheeling or cycling more, for commuting purposes or leisure. Taking part in this programme will allow you to earn rewards for travelling in active and environmentally friendly ways. You can support local traders and charities with the BetterPoints you earn. The secure and anonymised data your participation provides will also help CYC to improve provision for active and sustainable transport, helping to make York a cleaner, greener, more liveable city for everyone.

How can I get involved?

Check out the Join BetterPoints York page, or in a nutshell:

Download the free BetterPoints app from the App Store or Google Play.

  • Register on the app.
  • Join the BetterPoints York challenge.
  • To manually record a journey, tap the Play button at the start of your journey. Don’t forget to press stop when you’re finished.
  • Or, to track your activity automatically, switch the automatic tracking function on - the app will then pick up when you’re on the move.
  • Check your points balance and help your favourite cause via the Donations tab or treat yourself via the Rewards catalogue.

How can I earn points or win a prize?

You can earn points and win lots of fantastic prizes for travelling actively and sustainably. Check out all the rewards here

What is the difference between BetterTickets and BetterPoints?

BetterPoints can be earned by tracking your walking, running, wheeling and cycling activities - over time they add up. Your points balance appears in the menu on the left of the app. Once you’ve collected enough points you can redeem them against vouchers in the catalogue on the app or donate them to charity. Every 1,000 BetterPoints are worth £1.

BetterTickets are prize draw entries earned for doing a specific activity. The tickets you earn automatically enter you into our weekly or monthly prize draws. The more tickets you earn, the more chance you have of winning. Prizes can include pots of BetterPoints and specific things such as bike helmets.

What can I spend my points on?

You can give your points to your favourite charity by tapping Donate in the app, or check out our list of local and national vouchers by tapping Redeem. You're encouraged to redeem your BetterPoints for York Gift Cards, which you can use at over 300 businesses in the city.

Can I take part if I use a wheelchair or mobility scooter, and if so, how do I record my journeys?

Yes! All kinds of wheelchairs and mobility scooters can be tracked as 'wheeling' in our app. You download the app as per the instructions above. If you select automatic tracking, your app will automatically track your journey. Due to the motion sensors inbuilt in your device, and our algorithms in the app, it may assume you are cycling, rather than wheeling or using a mobility scooter. In your timeline, after completing your journey, you will be able to amend this to wheeling and your journey will be updated. You will be awarded the same amount of points/tickets as walking, running or cycling journeys.

Do you have any more questions?

If you have any other questions in advance of signing up to the programme that are not covered on this page, then please contact customercare@betterpoints.uk.
If you are already a BetterPoints York app user and have any questions not covered on this page, then please check out the FAQs in the app. These can be found in the ‘Help’ section in the main menu.